HEY email pricing, plans and refunds

HEY for You costs $99 a year, billed yearly only, and HEY for Domains costs $12 per user a month, billed monthly only, with the first user at $10. You can try HEY for You free for 30 days without a credit card, but there's no free plan after that, and HEY for Domains has no free trial.

Prices as of November 2026, from HEY's pricing page. HEY bills in US dollars only, and "Any taxes we collect are in addition to the stated prices."

HEY is an email service, not a mail app. You pay for a new @hey.com address, and HEY's FAQ says "HEY does not import your existing email from Gmail, Outlook, iCloud." Keep that in mind when you compare its price with apps that read the address you already have.

HEY plans and prices

Plan	Monthly	Yearly	What it includes	Limits
HEY for You	Not offered	$99	A @hey.com address, HEY's calendar, 100GB of storage	30-day trial, no card
HEY for Families	Not offered	$179 total	Up to 4 more people, each with their own address and account	Five people in all, billed yearly
HEY for Domains	$12 per user ($10 for the first user)	Not offered	Your own domain, user management, shared email tools	No free trial; 30 days to set up and switch
Short address	Not offered	$349 (3 characters), $999 (2 characters)	An address such as abc@hey.com in place of a longer one	Addresses of 4 or more characters are $99

HEY's page breaks the $99 down as "$8.25/month for 12 months of service," but you pay it once a year.

Is there a free version of HEY?

No. The only free way to use HEY is the 30-day trial of HEY for You. The pricing FAQ says "We don't ask for a credit card to try HEY, so we can't charge you until you decide you want to become a customer." So the trial ends on its own, with no surprise charge.

If you don't pay, your address doesn't stay yours. The FAQ says a trial address is "released back into the pool of available addresses approximately 90 days after their trial expires."

Can I pay for HEY monthly?

Not for HEY for You. The pricing page says "We only offer annual billing at this time." HEY for Domains is the reverse: "Currently we only offer monthly billing for HEY for Domains."

To pay, HEY needs a credit or debit card. For HEY for Domains it names Visa, Mastercard and American Express. The page says HEY can't take purchase orders, checks, ACH or wire transfers, PayPal or cryptocurrency.

Is there a HEY family plan, or a student or team discount?

There's a family plan. HEY for Families is $179 a year, and you "add up to 4 additional people." That's five people for $179, where five separate HEY for You accounts would cost $495.

For teams, the discount is small. On HEY for Domains, the first user, you, pays $10 a month, and each other user pays $12 (HEY for Domains). When you add or remove someone, "the new price will be reflected in your next billing cycle."

HEY's pricing page and FAQ list no student, education or nonprofit discount as of November 2026. To ask about one, the pricing page points you to support@hey.com.

How do I cancel HEY and get a refund?

You cancel in a desktop browser. HEY's help article gives these steps:

1. Go to app.hey.com/accounts and click your HEY address.
2. Click Export Your Data to save your email and contacts.
3. Click Billing & Invoices, then Close your account.
4. Click OK, cancel my subscription. You'll see the last day of your subscription.
5. To end access now, click Close This Account on the same page, then OK, close my account.

Canceling stops the renewal, and you keep access until the period ends. After you close the account, HEY keeps your data for 30 days, then deletes your email, contacts and attachments.

Refunds. The 37signals refund policy says "If you were really not happy with HEY, you can have your money back." For HEY for You, it will "refund back a prorated amount for the remaining whole months." The help article adds that HEY "can only refund a recent renewal once your account is closed," so close the account first, then write to support from your backup email address. For HEY for Domains, "If you were just charged for the next month of service but you meant to cancel, we're happy to refund that extra charge."

What happens to my @hey.com address if I stop paying?

It depends on whether you paid for a full first year. The FAQ says "As long as you've paid for your first year of service, you can forward any email you receive" to another address, even after the account closes. If you never paid, or you "cancel and request a refund within the first year," the address is recycled and someone else can get it.

So a refund in the first year costs you the address. If people already write to it, weigh that before you ask for your money back. You can export all your mail as an MBOX file at any time.

Is HEY worth $99 a year?

HEY is worth it if you want what it's built around and you're ready to give out a new address. HEY's features page describes the Screener: "The first time someone emails you, you get to decide if you want to hear from them again." It also has the Imbox, the Feed for newsletters, the Paper Trail for receipts, tracker blocking, and a calendar. It runs on "Web, Mac, Windows, Linux, iOS, and Android."

It's harder to justify if you want to:

• Keep your Gmail, iCloud or Outlook address. HEY can take forwarded mail, but "you can't log in and check other email accounts from the HEY apps."
• Use another mail app. "HEY doesn't support IMAP or POP," and "off-the-shelf 3rd party email apps won't work with HEY."
• Pay by the month. HEY for You is yearly only.

Why does HEY cost what it does?

You're paying for a full email service, not only an app. HEY hosts your address and your mail. The 37signals privacy policy says "We store on our servers the content that you upload or receive." It also says "Our products don't include built-in AI features that process your content" and "we don't use your content to train AI models." The $99 covers the address, 100GB of storage, the apps on every platform, and the calendar.

Cheaper options that keep your address: Alrighty and Apple Mail

If you like HEY's idea but not a new address at $99 a year, these work with the address you have. Our HEY alternatives page and Alrighty vs HEY compare screeners, filters and other email services in depth.

Alrighty. A mail app for Mac, Windows and Linux that puts iCloud, Gmail and Outlook accounts in one inbox, so nobody needs your new address. You start with a 14-day trial with no card, then choose a Free plan or Pro. It isn't a screener: a new sender's mail lands in your Inbox. Instead, Clean up lists the senders you probably don't want, such as scams, cold outreach and newsletters you never open, and Stop mail ends each one. Stop mail unsubscribes every way the message offers, archives that sender's mail, and moves their new mail out as it arrives. To sort senders, Clean up sends a few of each sender's emails to Alrighty's server, which asks an AI model. What it can't do: it has no iPhone or web app, and it can't add Yahoo, Fastmail or other IMAP accounts. See what Alrighty does.

Apple Mail. It's free with macOS and works with your current accounts. You can unsubscribe "directly in Mail" and block up to 3,000 senders (Apple). For cold sales mail specifically, see how to stop cold emails.

Questions

Does HEY charge me when the trial ends?

No. HEY doesn't ask for a card to start the trial, so it can't charge you. If you don't pay, the trial ends, and the address goes back into the pool about 90 days later.

Can I use HEY with my own domain on the $99 plan?

No. HEY for You gives you a @hey.com address. To use your own domain, you need HEY for Domains, at $12 per user a month with the first user at $10. HEY for You can send from an external address over SMTP, but it can't check that address's inbox.

Can I move my mail out of HEY if I leave?

Yes. HEY says "You can export an MBOX file with all your email and attachments any time," and you can export your contacts too. Apple Mail, Gmail and Outlook can import an MBOX file.

Is HEY end-to-end encrypted?

No. HEY's FAQ says "HEY is not end-to-end encrypted (we still hold the keys)."